Welcome to Fitva. This Privacy Policy explains how we collect, use, share and protect your personal information when you use the Fitva platform, including our mobile apps, websites, and related services (collectively, the "Platform").
Fitva is a social fitness platform that allows users to create and participate in fitness challenges, join communities around shared interests, and document their wellness journeys. The Platform is provided by Fit Tok Corp, with its registered address at 16701 Tomcat Dr, Roundrock 78681, TX, United States of America.
By using Fitva, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the Platform.
Contents:
- What information we collect
- How we use your information
- How we share your information
- Where we store your information
- Your rights and choices
- The security of your information
- How long we keep your information
- Information relating to children and teens
- Privacy Policy update
- Contact
What information we collect
We may collect the following information about you:
Information You Provide
- Your profile information. You give us information when you register on the Platform, including your username, password, weight, height, date of birth (where applicable), email address and/or telephone number, information you disclose in your user profile, and your photograph or profile video.
- User content. We process the content you generate on the Platform, including photographs, audios and videos you upload or create, comments, hashtags, feedback, reviews, and livestreams you make, and the associated metadata, such as when, where, and by whom the content was created (“User Content”). Even if you are not a user, information about you may appear in User Content created or published by users on the Platform. We collect User Content through pre-loading at the time of creation, import, or upload, regardless of whether you choose to save or upload that User Content, in order to recommend audio options and provide other personalized recommendations. If you apply an effect to your User Content, we may collect a version of your User Content that does not include the effect.
- Messages and Community Interactions: Comments, messages and other interactions within Fitva's communities and communication features. That information includes the content of the message and information about the message, such as when it was sent, received, or read, and message participants. Please be aware that messages you choose to send to other users of the Platform will be accessible by those users and that we are not responsible for the manner in which those users use or share the messages.
- We may access content, including text, images, and video, found in your device’s clipboard, with your permission. For example, if you choose to initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Platform, we access this information stored in your clipboard in order to fulfill your request.
- Your phone and social network contacts. If you choose to sync your phone contacts, we will access and collect information such as names, phone numbers, and email addresses, and match that information against existing users of the Platform. If you choose to share your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts. Information in correspondence you send to us, including when you contact us for support or feedback. Information through surveys, research, promotion, contests, marketing campaigns, challenges, competitions or events conducted or sponsored by us, in which you participate.
Automatically Collected Information
- Usage Information. We collect information regarding your use of the Platform, e.g., how you engage with the Platform, including how you interact with content we show to you, videos you watch and problems encountered, browsing and search history, activities, challenges joined, the content you like, the users you follow and how you engage with mutual followers.
- Inferred Information. We also infer your attributes, including your interests, gender and age range for the purpose of personalising content.
- Technical Information we collect about you. We collect certain information about the device you use to access the Platform, such as your IP address, user agent, mobile carrier, time zone settings, identifiers for advertising purposes, model of your device, the device system, network type, device IDs, your screen resolution and operating system, app and file names and types, keystroke patterns or rhythms, battery state, audio settings and connected audio devices. Where you log-in from multiple devices, we will be able to use your profile information to identify your activity across devices. We may also associate you with information collected from devices other than those you use to log-in to the Platform.
- Location Information. We collect information about your approximate location, including location information based on your SIM card and/or IP address. With your permission, we may also collect precise location data (such as GPS). In addition, we collect location information (such as tourist attractions, shops, or other points of interest) if you choose to add location information to your User Content.
- Cookies. We use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze how you use the Platform, including which pages you view most often and how you interact with content, enhance your experience using the Platform, improve the Platform, provide you with advertising, and measure the effectiveness of advertisements and other content. We also use Cookies to promote the Platform on other platforms and websites. Cookies enable the Platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
Information From Other Sources
- If you choose to register or use the Platform using a third-party account details (e.g. Google) or login service, you will provide us or allow to provide us with information related to such account. We will likewise share certain information with the third-party account such as your app ID, access token and the referring URL. If you link your Fitva account to another service, we may receive information about your use of that service.
- We may receive information about you from others, including where you are included or mentioned in User Content, in a complaint, appeal, request or feedback submitted to us, or if your contact information is provided to us. We may collect information about you from other publicly available sources.
We may receive the information described in this Privacy Policy from other sources, such as:
How we use your information
As explained below, we use your information to improve, support, and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service. We may also use your information to, among other things, personalize the content you see on the Platform, promote the Platform, and customize your ad experience. We generally use the information we collect in the following ways:
- To fulfill requests for products, services, Platform functionality, support, and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes, and to solicit your feedback.
- To personalize the content you see when you use the Platform. For example, we may provide you with services based on the country settings you have chosen or show you content that is similar to content that you have liked or interacted with.
- To send promotional materials, including by instant messaging or email, from us or on behalf of our affiliates and trusted third parties.
- To improve and develop our Platform and conduct product development.
- To support the social functions of the Platform, including permitting you and others to connect with each other and to share whether you are active on the Platform (and other information which you choose to share) with your friends, to provide our messaging service if you choose to use this function, to suggest accounts to you and others, and for you and others to share, download, and otherwise interact with User Content posted through the Platform.
- To use User Content as part of our advertising and marketing campaigns to promote the Platform, to invite you to participate in an event, and to promote popular topics, hashtags and campaigns on the Platform.
- To understand how you use the Platform, including across your devices.
- To infer additional information about you, such as your age range, gender, and interests.
- To help us detect and combat abuse, harmful activity, fraud, spam, and illegal activity on the Platform.
- To ensure content is presented in the most effective manner for you and your device.
- To promote the safety, and security of the Platform, including by scanning, analyzing, and reviewing User Content, messages, and associated metadata for violations of our Terms of Service, Community Guidelines, or other conditions and policies.
- To facilitate research conducted by independent researchers that meets certain criteria.
- To verify your identity or age.
- To communicate with you, including to notify you about changes in our services.
- To announce you as a winner of our contests or promotions if permitted by the promotion rule, and to send you any applicable prizes.
- To enforce our Terms of Service, and other conditions and policies.
- Consistent with your permissions, to provide you with location-based services
- To train and improve our technology
We may also use aggregated non-identifiable data for research into exercise trends, health indicators, and other topics relevant to our mission of promoting fitness and wellbeing.
How we share your information
We share your information with the following parties:
Business Partners
If you choose to register to use the Platform using your third-party account details (e.g. Google), you will provide us or allow your third party to provide us with your phone number, email address, username, and profile. We will likewise share certain information with the relevant third party such as your app ID, access token, and the referring URL. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.
Where you opt to share content on third-party platforms, the video, username, and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as WhatsApp, a link to the content will be shared.
Service Providers
We provide information and content to service providers who support our business, such as cloud service providers and providers of content moderation services to ensure that the Platform is a safe and enjoyable place and service providers that assist us in marketing the Platform.
- Analytics providers: We use analytics providers to help us in the optimization and improvement of the Platform.
Independent Researchers
We share your information with independent researchers to facilitate research that meets certain criteria.
Our Corporate Group
We may also share your information with other members, subsidiaries, or affiliates of our corporate group, including to provide the Platform, to improve and optimize the Platform, to prevent illegal use, and support users.
For Legal Reasons
We will share your information with law enforcement agencies, public authorities, or other organizations if legally required to do so, or if such use is reasonably necessary to:
- comply with a legal obligation, process, or request;
- enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
- detect, prevent, or otherwise address security, fraud, or technical issues; or
- protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).
Where you opt to share content on third-party platforms, the video, username, and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as WhatsApp, a link to the content will be shared.
- With service providers under contract who help provide our app and services.
- If required by law enforcement, government officials, or in response to a court order.
- If we are acquired by or merged with another entity, if substantially all of our assets are transferred, or in the event of bankruptcy.
- With your consent or at your direction to do so.
For Legal Reasons
We will share your information with law enforcement agencies, public authorities, or other organizations if legally required to do so, or if such use is reasonably necessary to:
- comply with a legal obligation, process, or request;
- enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
- detect, prevent, or otherwise address security, fraud, or technical issues; or
- protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).
Sale, Merger or Other Business Transactions
We may also disclose your information to third parties:
- in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
- if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
Where we store your information
Your information may be stored on servers located outside the country where you live to bring you our services globally and continuously.
Your rights and choices
You have rights and choices when it comes to your information. You may be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, to file complaints with authorities, and potentially other rights.
You can access and edit most of your profile information by signing into Fitva. You can delete the User Content you uploaded. You may be able to refuse or disable Cookies by adjusting your device browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt-out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.
The security of your information
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will use reasonable measures to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform; any transmission is at your own risk.
We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
We will, from time to time, include links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
How long we keep your information
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform and enhancing its safety, security, and stability), and for the exercise or defense of legal claims.
The retention periods are different depending on different criteria, such as the type of information and the purposes for which we use the information. For example, when we process your information such as your profile information to provide you with the Platform, we keep this information for as long as you have an account. If you violate our Terms of Service, Community Guidelines, or other conditions or policies, we may remove your profile and User Content from public view immediately, but may keep other information about you to process the violation.
Information relating to children and teens
Fitva is not directed at children under the age of 13. In certain cases this age may be higher due to local regulatory requirements, please see your local supplemental terms for more information.
Privacy Policy update
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy and posting the new Privacy Policy or providing any other notice required by applicable law. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.
Contact
If you have questions, comments, complaints, or requests regarding this Privacy Policy, please contact us at hello@fitva.club
We will endeavor to deal with your request as soon as possible. This is without prejudice to your right to make a complaint with a relevant data protection authority, where applicable.